Shipping policy
Review how orders are packed, shipped, and handed over to delivery partners.
Dispatch timeline
Orders are packed after payment confirmation, COD verification, stock check, and quality review.
Serviceability
Shipping depends on pincode coverage, courier capacity, seller location, and product type.
Order processing
- Orders are processed through available warehouse, seller, vendor, courier, or delivery partner based on product and location.
- Dispatch time may vary for large items, fragile products, preorder products, customized products, vendor-shipped items, or stock transfers.
- Customers may receive shipment updates through SMS, email, WhatsApp, account page, or courier tracking link.
Shipping charges
- Shipping fee, free shipping eligibility, COD charge, handling charge, and service fee may vary by cart value, seller, location, product weight, and delivery mode.
- Separate shipping rules may apply for bulky, fragile, high-value, digital, rental, service, or multi-seller orders.
Shipment issues
- Shipment can be delayed by weather, holidays, courier overload, address verification, stock movement, payment checks, or regional restrictions.
- If shipment cannot be completed, the order may be cancelled, reattempted, rerouted, or resolved through support.
Need help? Customers can contact support with order number, product details, registered phone number, and issue proof where required.
