Refund policy
Review refund eligibility, approval flow, and payment method handling.
Refund approval
Refunds apply after approved cancellation, return, replacement decision, payment issue, or support review.
Refund method
Approved refunds are usually sent to the original payment method or approved customer account.
Eligibility
- Refund eligibility depends on order status, product condition, product category, return window, payment confirmation, and inspection result.
- Products damaged by misuse, missing accessories, altered packaging, used condition, or incomplete return proof may not qualify for full refund.
- Digital products, services, subscriptions, customized items, and final-sale products may have separate refund limits.
Processing timelines
- Refund initiation starts after cancellation approval, returned item pickup, warehouse quality check, or support verification.
- Bank, wallet, card, UPI, and payment gateway timelines may vary after the refund is initiated.
- COD refunds may require verified bank, UPI, wallet, or account details from the customer.
Charges and deductions
- Shipping, COD, convenience, handling, gift wrap, installation, service, or payment gateway charges may be non-refundable unless the issue is caused by the store.
- Deductions may apply for missing items, used condition, damaged packaging, pickup failure, or policy misuse.
Need help? Customers can contact support with order number, product details, registered phone number, and issue proof where required.
