Cancellation policy
Review when orders can be cancelled and how cancellation requests are handled.
Cancellation
Eligible orders can be cancelled before packing, dispatch, or shipment handover starts.
After shipment
Packed or shipped orders may need refusal at delivery or a return request after delivery.
Customer cancellation rules
- Customers should request cancellation from their account, order page, or support channel with the order number and registered contact details.
- Cancellation is allowed only when the order has not moved into packing, shipment booking, courier pickup, vendor processing, or customized production.
- Digital goods, customized items, made-to-order products, subscriptions, hygiene products, and final-sale items may not be cancellable after confirmation.
Refund after cancellation
- Approved prepaid cancellation refunds are processed to the original payment method after payment gateway and bank confirmation.
- COD orders cancelled before shipment normally do not need refund processing unless advance payment, wallet amount, or coupon credit was used.
- Shipping, COD, convenience, gift wrap, installation, or service charges may be non-refundable unless the cancellation is caused by the store.
Store cancellation rights
- The store may cancel orders because of stock mismatch, pricing error, payment risk, incomplete address, serviceability issue, verification failure, or suspected misuse.
- If an order is cancelled by the store after payment, the eligible refund is initiated according to the payment provider timeline.
Need help? Customers can contact support with order number, product details, registered phone number, and issue proof where required.
