Delivery policy
Review delivery timelines, handover rules, and package verification notes.
Estimated delivery
Delivery timelines are estimates and may change because of operational or location factors.
Handover rules
OTP, signature, ID verification, or COD payment may be required before delivery handover.
Delivery attempts
- Delivery partners may contact the customer by phone, SMS, WhatsApp, or app notification before attempting delivery.
- If the customer is unavailable, address is incomplete, OTP is not shared, or COD payment is not ready, reattempts depend on courier policy.
- Repeated failed attempts may lead to return-to-origin and order cancellation or refund processing where eligible.
Package verification
- Customers should inspect package condition before accepting delivery and report tampered, damaged, wet, opened, missing, or wrong packages quickly.
- Photos, videos, unpacking proof, invoice, delivery label, and order details may be required for investigation.
Delivery limitations
- Delivery may be restricted for remote areas, unsafe locations, regional restrictions, natural events, strikes, holidays, or courier service limitations.
- Large, fragile, rental, service, installation, or appointment-based products may follow separate delivery coordination rules.
Need help? Customers can contact support with order number, product details, registered phone number, and issue proof where required.
