Privacy policy

PRIVACY POLICY

Effective Date: 28-07-2026
Last Updated: 28-07-2026
Website: www.zuvve.com

1. Introduction

ZUVVE PRIVATE LIMITED (“Zuvve”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, protect, and otherwise process your information when you visit or use www.zuvve.com (“Website”), contact us, place an order, request installation or repair, book a service, enroll in an annual maintenance contract, or otherwise interact with us.

This Privacy Policy applies to all Website visitors, customers, service users, and other individuals who interact with us through the Website or related communication channels.

By accessing or using the Website, submitting your information, placing an order, or availing our services, you acknowledge that you have read and understood this Privacy Policy.

2. Company Details

This Website is owned and operated by:

ZUVVE PRIVATE LIMITED
CIN: U46522KA2026PTC216110
GSTIN: 29AACCZ9093K1ZF
Registered / Principal Place of Business:
No. 399/1, 1st Floor, KSM Complex, K. Channasandra, Kalkere, Horamavu Post, Bengaluru, Bengaluru Urban, Karnataka – 560043

For privacy-related concerns, you may contact us at:

Support Email: support@zuvve.com
Grievance Email: grievance@zuvve.com

3. Information We Collect

We may collect the following categories of information, depending on your interaction with us:

3.1 Personal Information

We may collect:

• full name;
• email address;
• mobile number or other contact number;
• billing address;
• shipping address; and
• business name, GSTIN, or other tax-related details, where applicable.

3.2 Order and Transaction Information

We may collect:

• products purchased or services booked;
• order history;
• invoice details;
• payment status;
• transaction references; and
• refund or cancellation details.

Note: We do not store your full debit card or credit card numbers on our systems. Payments are processed through authorized third-party payment gateways and service providers.

3.3 Service and Installation Information

Where you request installation, repair, maintenance, AMC, or technical support, we may collect:

• service address;
• landmark details;
• location details or coordinates, if required for technician visit or service access;
• product model information;
• serial number / IMEI / appliance details;
• complaint description;
• service history;
• photographs, videos, or documents shared by you for diagnosis or support; and
• visit records, technician notes, and completion details.

3.4 Communications and Support Information

We may collect information when you contact us through phone, email, WhatsApp, website forms, or other channels, including:

• customer support queries;
• complaint details;
• call records, chat records, or email records;
• communication preferences; and
• follow-up history.

3.5 Device and Technical Information

When you use the Website, we may automatically collect certain technical information, such as:

• IP address;
• browser type and version;
• operating system;
• device type;
• date and time of access;
• referral URLs;
• pages visited; and
• cookies and similar technologies.

3.6 Information You Voluntarily Provide

We may collect any additional information you voluntarily submit to us, including through:

• inquiry forms;
• account registration;
• product reviews or feedback;
• promotional participation;
• service requests; and
• uploaded files or attachments.

4. How We Collect Information

We collect information in the following ways:

• directly from you when you fill forms, place orders, book services, or contact us;
• automatically through cookies, log files, and analytics tools when you use the Website;
• from payment gateways and transaction processors for payment confirmation;
• from logistics, service personnel, or internal staff involved in fulfilment and support; and
• from manufacturers or warranty partners where required for service coordination, subject to applicable arrangements.

5. Purposes for Which We Use Your Information

We may use your information for the following purposes:

5.1 Order Processing and Fulfilment

We may use your information for:

• processing and confirming orders;
• delivering products;
• generating invoices and payment confirmations; and
• processing cancellations, returns, replacements, or refunds.

5.2 Installation, Repair, and Service Delivery

We may use your information for:

• scheduling and coordinating technician visits;
• verifying location and access details;
• diagnosing product issues;
• completing installation, repair, maintenance, or AMC obligations; and
• maintaining service records and job histories.

5.3 Customer Support and Communication

We may use your information for:

• responding to inquiries and complaints;
• sending order updates, delivery alerts, appointment notices, and service reminders;
• sharing AMC renewal reminders, warranty information, and support communications; and
• handling post-sale service issues.

5.4 Warranty and Product Support

We may use your information for:

• registering products for warranty where applicable;
• coordinating with manufacturers or authorized service partners; and
• verifying purchase and service eligibility.

5.5 Legal, Tax, and Compliance Purposes

We may use your information for:

• maintaining business and accounting records;
• complying with GST, invoicing, taxation, and audit requirements;
• responding to legal notices, regulatory requests, or lawful government directions; and
• preventing fraud, misuse, abuse, and unauthorized activity.

5.6 Website Improvement and Analytics

We may use your information for:

• understanding how users interact with the Website;
• improving Website performance, design, and user experience; and
• monitoring security and operational stability.

5.7 Marketing and Promotional Communication

Where permitted by law, we may use your contact information to send you updates about our products, services, offers, maintenance reminders, or business communications.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism where available.

6. Legal Basis / Authorization for Processing

We process your information based on one or more of the following grounds, as applicable:

• your voluntary submission of information;
• the need to process your order or provide requested products or services;
• compliance with legal, accounting, tax, regulatory, or reporting obligations;
• our legitimate business purposes, such as fraud prevention, service management, record-keeping, support, and Website improvement; and
• your consent, where such consent is required or specifically obtained.

7. Data Sharing and Disclosure

We do not sell your personal information.

We may share your information only to the extent reasonably necessary with the following categories of recipients:

7.1 Logistics and Delivery Partners

To enable shipment, tracking, delivery, re-delivery, and proof of delivery.

7.2 Installation, Repair, and Service Personnel

Including our employees, technicians, contractors, and authorized service personnel involved in installation, diagnostics, repair, maintenance, or AMC support.

7.3 Manufacturers and Warranty Support Partners

Where necessary for warranty registration, warranty verification, replacement processing, technical support, or brand-authorized service handling.

7.4 Payment Service Providers

For payment processing, payment verification, transaction confirmation, refunds, fraud checks, and reconciliation.

7.5 Technology and Operational Service Providers

Such as:

• hosting providers;
• cloud storage providers;
• communication service providers;
• analytics tools;
• CRM or helpdesk tools; and
• software vendors assisting us in operating our business.

7.6 Professional Advisors and Compliance Entities

Where reasonably necessary, we may share information with:

• accountants;
• auditors;
• legal advisors;
• insurers; or
• similar professional service providers

for business, legal, or compliance purposes.

7.7 Government, Regulatory, or Law Enforcement Authorities

Where disclosure is required by Applicable Law, court order, legal process, government request, tax authority direction, or for protection of legal rights.

We require, where reasonably appropriate, that third parties handle information in a secure and lawful manner consistent with the purpose for which it was shared.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:

• order fulfilment;
• installation and service history;
• warranty and AMC support;
• customer support and dispute handling;
• accounting and tax compliance;
• fraud prevention and internal record-keeping; and
• legal, regulatory, or contractual requirements.

Retention periods may vary depending on the type of information and the purpose of processing.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

9. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

• enable essential Website functions;
• remember user preferences;
• improve Website performance;
• analyze traffic and usage patterns; and
• support security and operational functionality.

Cookies are small files stored on your browser or device. You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

For more information, please refer to our Cookie Policy, where applicable.

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.

Such measures may include:

• restricted access controls;
• use of secure payment processors;
• internal process controls;
• password-protected systems; and
• vendor management and role-based access, where appropriate.

However, no website, server, transmission method, or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

You are also responsible for safeguarding your account credentials and for ensuring that the information you share with us is accurate and lawfully provided.

11. Your Rights and Choices

Subject to Applicable Law and reasonable verification, you may contact us to:

• access or review certain personal information held by us;
• request correction of inaccurate or outdated information;
• request deletion of information that is no longer necessary, subject to legal or operational retention obligations;
• withdraw consent, where processing is based solely on consent; and
• opt out of promotional communications.

We may retain certain information where required for legal compliance, tax purposes, dispute resolution, fraud prevention, warranty support, or legitimate business record-keeping.

Requests may be sent to: grievance@zuvve.com

12. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of such third parties.

You are encouraged to review the privacy policies of any third-party website or service you access.

13. Children’s Privacy

The Website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from children. If you believe that a child has submitted personal information to us without lawful authorization, please contact us so that we may take appropriate action.

14. Communication Records

For quality assurance, training, fraud prevention, service management, legal compliance, and dispute resolution, we may maintain records of communications, including:

• phone calls;
• emails;
• messages;
• chats;
• support tickets;
• technician reports; and
• related interactions,

subject to Applicable Law.

15. Policy Changes

We may update or revise this Privacy Policy from time to time to reflect operational, legal, technical, or business changes.

Any updated version will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website after such update constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.

16. Grievance Officer / Contact Details

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact:

Grievance Officer: Madan Kumar V
Company: ZUVVE PRIVATE LIMITED
Address: 1st Floor, No. 399/1, KSM Complex, K. Channasandra, Kalkere, Horamavu Post, Bengaluru, Bengaluru Urban, Karnataka – 560043
Email: grievance@zuvve.com
Support Email: support@zuvve.com

Please include sufficient details to help us identify your request, such as your name, registered email/mobile number, and order or service reference, if applicable.

We will make reasonable efforts to review and respond within a reasonable time in accordance with Applicable Law and internal processes.