Replacement policy
Review when damaged, defective, missing, or wrong items can be replaced.
Replacement reasons
Damaged, defective, incomplete, wrong, or mismatched products may qualify after verification.
Stock dependent
Replacement is subject to inspection, category rules, and available stock.
When replacement is available
- Customers should raise a replacement request within the allowed window shown for the product or order.
- The request should include order details, clear images/video, package condition, invoice, and issue description where required.
- Replacement may be approved for manufacturing defects, transit damage, missing accessories, wrong item, size mismatch, or non-working product.
Inspection and pickup
- Returned items should be unused except for reasonable testing, with original packaging, tags, invoice, manuals, warranty card, accessories, and freebies.
- Pickup and inspection may be handled by courier, warehouse, seller, brand, or service partner depending on product type.
Alternative resolution
- If replacement stock is unavailable, the store may offer refund, repair support, store credit, equivalent product, or another approved resolution.
- Replacement can be rejected if the product is misused, damaged after delivery, missing parts, or outside policy conditions.
Need help? Customers can contact support with order number, product details, registered phone number, and issue proof where required.
