Return policy
Review product return eligibility, condition rules, and quality check flow.
Return window
Eligible products must be returned within the allowed window shown for the product or order.
Quality check
Refund or replacement is processed after returned products pass inspection.
Return eligibility
- Eligible products can be returned within the policy window when they are unused, undamaged, clean, and complete.
- The returned package should include original box, invoice, labels, tags, accessories, manuals, warranty card, certificates, and free items.
- Some products are non-returnable because of hygiene, safety, digital delivery, customization, perishability, installation, or brand restrictions.
Return process
- Customers should create a return request from the order page or contact support with order number, reason, photos/video, and pickup address.
- Pickup availability depends on courier serviceability. In some cases, customers may need to self-ship using the approved address and instructions.
Rejected returns
- Returns may be rejected if the product is used, damaged, altered, missing items, fake, outside window, or different from the shipped product.
- If the return fails quality check, the product may be shipped back to the customer or resolved according to support decision.
Need help? Customers can contact support with order number, product details, registered phone number, and issue proof where required.
