Eligible items
Unused, with tags and original packaging.
Returns and refunds made simple
Start a return in minutes, drop with prepaid labels, and receive updates at every checkpoint.
Average refund time
3 business days for eligible items
Processing speed
Pickups
Doorstep pickup or drop-off across the city.
Instant credit
Choose wallet credit to use immediately.
Partial refunds
Automatic adjustments for missing accessories or damage.
1
Start a return
Visit My Orders and select Return or Exchange.
2
Pack and label
Use the prepaid label and secure packaging.
3
Quality check
We verify item condition within 24 hours.
4
Refund delivered
Refund posts to the original payment method.
Return status
Pickup scheduled • Tomorrow 10 AM
Inspection pending • 1 item
Talk to support
Start a live chat for return questions, refund status, or urgent help.