Frequently Asked Questions
Quick answers to your most common questions
Simply browse our products, add items to your cart, and proceed to checkout. You can pay using credit/debit cards, UPI, net banking, wallets, or choose Cash on Delivery. Once placed, you'll receive a confirmation email with your order details.
Go to the Track Order page and enter your Order ID. You can also find tracking information in your account under My Orders. We send tracking updates via email and SMS at every stage of delivery.
We accept Visa, Mastercard, American Express, Rupay cards, UPI (Google Pay, PhonePe, Paytm), Net Banking from all major banks, mobile wallets, and Cash on Delivery. EMI options are available on select cards.
We offer a 30-day return policy on most items. Products must be unused, in original packaging with tags intact. Electronics have a 7-day replacement policy. Visit our Returns & Refunds page for full details.
Standard shipping takes 5-7 business days. Express shipping delivers in 2-3 business days. Same-day delivery is available in select metro cities for orders placed before 12 PM. Free shipping on orders above ₹2,000.
You can cancel an order within 24 hours of placing it from your My Orders page. If the order has already been shipped, you'll need to wait for delivery and then initiate a return. Refunds are processed within 5-7 business days.
Earn 1 reward point for every ₹100 spent. Points can be redeemed at checkout where 100 points = ₹50 discount. Points expire 12 months from the date of earning. Bonus points are available during special sale events.
Yes, we use 256-bit SSL encryption for all transactions. Your payment information is processed through PCI-DSS compliant payment gateways. We never store your full card details on our servers.
Enter your gift card code at checkout in the "Gift Card / Promo Code" field. The balance will be applied to your order. Gift cards can be combined with other payment methods if the order total exceeds the card balance.
Address changes are possible only if the order hasn't been shipped yet. Contact our support team immediately via live chat or call 8888888888 to request an address change.