- Your cart is empty
- Continue Shopping
If our generators are listed as “in stock” they will ship out within 24 hours. If the order is placed on a holiday, or weekend, we will ship the next business day. We reserve the right to drop ship your generator from the factory. We advertise free shipping, but some areas may incur additional fees. You will be informed of a drop shipment, or additional fees PRIOR to us processing your order. You will be allowed the opportunity to cancel before we process your order.
Cancellation Policy
Before It Ships
We understand that things change. You’re welcome to cancel your order at anytime BEFORE IT SHIPS. We usually ship out the same day as we receive your order, so if you are thinking about changing your mind, please wait to order! You will be responsible for all credit card fees we incur and they will be deducted from your refund.
After It Ships
You will be responsible for original shipping fee, the return shipping fee, and credit card fees we incur. All these charges will be deducted from your refund. All refunds will be issued less the actual shipping charges (sometimes included in the items selling price). Allow up to 10 days for a Credit Card refund. In addition, some returns may be assessed up to a 25% restocking fee.
All orders are shipped within 48 hours Monday – Friday, 8am – 5pm.
Carriers
We use the following carriers to deliver our orders:
FedEx
DHL
SELF
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Shipping Damage Policy
Damages are rare but can happen. YOU MUST INSPECT THE SHIPMENT BEFORE SIGNING THE BILL OF LADING! It is very easy to remove the boxes to inspect the physical damage and/or any other missing spares. Simply lift up the box. Any damage MUST be noted on the Bill of Lading. If you sign for freight as received in good condition, and it has damage, WE WILL NOT BE ABLE TO HELP YOU!
FAILURE TO REPORT DAMAGE ON A SIGNED BILL OF LADING WILL RESULT IN YOU HAVING TO FILE THE CLAIM AND “ATTEMPT” TO COLLECT FROM THE SHIPPING COMPANY AT THE EXPENSE OF YOUR TIME AND MONEY!!!
If you receive a physically damaged product, please call us immediately. We include a label on all of our shipments with our phone number. WE WILL TAKE CARE OF THE PRODUCTS ONCE WE HAVE UPDATES ON THAT!
Cancellation Policy
Before It Ships
We understand that things change. You’re welcome to cancel your order at anytime BEFORE IT SHIPS. We usually ship out the same day as we receive your order, so if you are thinking about changing your mind, please wait to order! You will be responsible for all credit card fees we incur and they will be deducted from your refund.
After It Ships
You will be responsible for original shipping fee, the return shipping fee, and credit card fees we incur. All these charges will be deducted from your refund. All refunds will be issued less the actual shipping charges (sometimes included in the items selling price). Allow up to 10 days for a Credit Card refund. In addition, some returns may be assessed up to a 25% restocking fee.
All orders are shipped within 48 hours Monday – Friday, 8am – 5pm.
Carriers
We use the following carriers to deliver our orders:
FedEx
DHL
SELF
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Shipping Damage Policy
Damages are rare but can happen. YOU MUST INSPECT THE SHIPMENT BEFORE SIGNING THE BILL OF LADING! It is very easy to remove the boxes to inspect the physical damage and/or any other missing spares. Simply lift up the box. Any damage MUST be noted on the Bill of Lading. If you sign for freight as received in good condition, and it has damage, WE WILL NOT BE ABLE TO HELP YOU!
FAILURE TO REPORT DAMAGE ON A SIGNED BILL OF LADING WILL RESULT IN YOU HAVING TO FILE THE CLAIM AND “ATTEMPT” TO COLLECT FROM THE SHIPPING COMPANY AT THE EXPENSE OF YOUR TIME AND MONEY!!!
If you receive a physically damaged product, please call us immediately. We include a label on all of our shipments with our phone number. WE WILL TAKE CARE OF THE PRODUCTS ONCE WE HAVE UPDATES ON THAT!